Resolved -
We have identified the root cause of the POS issue and applied a fix. The issue is now fully resolved and all devices should be processing payments normally.
The incident has now been resolved. Please reach out if you are still experiencing any issues.
Mar 4, 07:28 PST
Monitoring -
A fix has been implemented and we are monitoring the results.
Mar 4, 07:26 PST
Investigating -
We are receiving reports that some districts are unable to process in-person payments. Our team is aware of the issue and is actively investigating. We will provide an update as soon as more information becomes available.
Mar 4, 06:38 PST
Resolved -
This incident has been resolved.
Mar 3, 16:52 PST
Monitoring -
A fix has been implemented and we are monitoring the results.
Mar 3, 14:42 PST
Identified -
We have been notified of a delay impacting today’s settlement files for US merchant accounts due to a nationwide outage affecting the Federal Reserve ACH network.
This disruption is impacting ACH processing across all US banks and payment processors.
All InTouch transactions have been successfully captured, and all funds collected are secure. Settlement to your merchant account will occur as soon as the Federal Reserve ACH services are restored.